Aging analyze

The Aging analysis page is accessible via the analysis menu or directly from the dashboard.

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The Aging analysis page allows you to study the following elements:

• The minimum Aging measured, the maximum Aging measured and the median Aging;

• Breakdown of Aging by time period:

  • The number and percentage of tickets whose Aging is less than 1 day;

  • The number and percentage of tickets whose Aging is between 1 and 7 days;

  • The number and percentage of tickets whose Aging is between 7 and 30 days;

  • The number and percentage of tickets with Aging greater than 30 days.

• For each category of period, you can consult the list of tickets concerned

• For each period category, you can also analyze the distribution of tickets by type, priority, version or label.

Aging can be analyzed on the product, version, feature and label dashboard.