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The Aging Chart in Wiveez Flow Analytics Pro allows you to track how long tickets have been present in the different current stages of the flow. This chart helps users visualize the age of tickets currently being processed at each stage, to help detect bottlenecks or stuck tickets.
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Let's take an example of Aging Chart in Wiveez Flow Analytics Pro for a project processing flow:
Tickets in Validation: Let's imagine that, in the "Validation" stage, a group of tickets is located just above the 85% line. This means that these tickets are already taking longer than 85% of previously completed tickets, putting them in a risk zone. It would be useful to check why these tickets are late to avoid blockages.
Tickets in Development below the 50% line: If, in the "Development" stage, several points are below the 50% line, this indicates that these tickets are currently on time, or even better than the average of tickets already treated. Their progress therefore seems fluid.
Variability in a step: If in the "Review" step the points are very scattered vertically, with some tickets below the 50% line and others above 75%, this may signal that this step is experiencing problems. significant performance variations, requiring in-depth analysis.
Usefulness in
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Flow Analytics Pro
The Aging Chart in Wiveez Flow Analytics Pro allows users to:
Identify stalled or overdue tickets: Points above the 85% or 95% lines indicate tickets that are taking significantly longer than the norm and require action to prevent them from blocking flow.
Compare in progress tickets with completed tickets: Rows representing past performance allow you to compare the age of in progress tickets with already completed tickets, making it easier to identify which tickets to monitor.
Detect inefficiencies in specific stages: Tickets remaining in a single stage for a long time, especially if they exceed performance benchmarks, reveal potential inefficiencies at that stage of the flow, requiring adjustments.
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Les filtres
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Detailed ticket analysis
Wiveez Flow Analytics Pro allows the user to analyze ticket aging in detail by displaying the list of tickets associated with a point and displaying the details of a ticket's Flow Metrics.
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Analyze with our AI Alice
Wiveez Flow Analytics Pro provides you with its AI, named Alice, to help you analyze graphs.
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