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Let's imagine Flow Efficiency in Wiveez Flow Analytics Pro for a technical support ticket processing flow.
Efficiency rate concentrated around 70-80%: Most tickets are found in bars corresponding to efficiency rates of 70-80%, which shows that the flow is overall quite efficient, with processing times moderate wait.
Urgent tickets with low efficiency: Let's assume that urgent tickets have a lower overall efficiency rate (bars around 40-50%). This could indicate that although these tickets are urgent, they are encountering obstacles in the flow, requiring adjustments to reduce wait times.
75% to 85% line: If the line representing 75% of tickets is at 85% efficiency, this means that three-quarters of tickets are processed very efficiently, with little waiting time or holdups in the process.
Usefulness in
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Flow Analytics Pro:
Flow Efficiency in Wiveez Flow Analytics Pro allows users to:
Measure overall process efficiency: By visualizing the distribution of efficiency rates, users can assess how productive the flow is and identify bottlenecks or periods of non-processing.
Optimize processes: Tickets with low efficiency rates can indicate inefficiencies, and analyzing these tickets can help identify areas for improvement, such as reducing wait times or prioritizing tasks.
Compare ticket types: The breakdown by ticket type allows you to see if certain ticket types are more efficient in terms of efficiency, or if other types require adjustments to improve their processing.
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