The Aging chart allows you to display tickets, to be done or in process, with the time since which they have been present in the workflow.
This chart is ideal for identifying tickets that have been in the workflow for too long and allowing the team to make decisions on how to complete the ticket as quickly as possible, so as not to impact Flow Time and the throughput.
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A cumulative flow chart is a tool used in queuing theory. This is an area chart that represents the amount of work in a given state, showing arrivals, queue time, queue quantity, and the throughput.
The horizontal x-axis in a CFD indicates time, and the vertical y-axis indicates tickets. Each colored area of the chart equates to a workflow status.
The CFD can be useful for identifying bottlenecks. If your chart contains an area that is widening vertically over time, the column that equates to the widening area will generally be a bottleneck.
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You can apply a throughput tracking filter to your tickets by:
Version;
Label;
List of to do steps and in progress stepsPeriod;
Workflow steps;
Issue-Type;
Blocked issue-type;
.
The graph also offers the following options:
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